Frequently Asked Questions

Find answers to common questions about our collections and services.

How do I determine my correct size?

Please refer to our detailed Size Guide located on each product page. Our garments are tailored to UK sizing standards; we recommend measuring a similar item you own for comparison.

Are your raincoats completely waterproof?

Our classic rubberised bonded cotton coats are 100% waterproof. Other seasonal collections vary in water resistance; please check the specific product specifications for details.

How should I care for my Mackintosh coat?

Rubberised coats should never be dry cleaned or machine washed. Clean them by hand using a soft cloth and lukewarm water. For other materials, please follow the care label instructions.

Can I modify or cancel my order after it has been placed?

Once an order is confirmed, it is processed immediately for shipment. Please contact our support team within 30 minutes of placement to request any changes.

Do you offer international shipping?

Yes, Mackintosh Official ships to over 50 countries worldwide using our premium courier partners.

Are your products authentic?

Every item purchased through our official website is guaranteed 100% authentic and manufactured to our heritage quality standards.